Online Orders

1 Pull in new orders

1. Select the platform tab you want to sync.
2. Click Sync Now in the top-right — a toast reports how many new orders were pulled (and how many were auto-converted to invoices, if Auto create invoice is on for that platform).
3. The Last sync timestamp next to the button updates, and the platform tab's pending-count badge refreshes.

2 Pack, label and dispatch an order

1. Click any order row to open its detail modal.
2. While the order is Pending/Processing, click Mark as Packed.
3. Once Packed, click Generate Shipping Label (opens the label PDF/URL in a new tab once generated) or, if a label already exists, click Print Shipping Label.
4. Click Ready to Dispatch, fill in the Tracking Number (required) and Courier Name, then Confirm Dispatch — the order moves to Shipped.
5. Once Shipped or Delivered, click Refresh Tracking to pull the latest courier events into the timeline; the order automatically flips to Delivered if the courier reports a delivered status.

3 Convert an order into a POS invoice

1. Open the order and, if it is not cancelled/already invoiced, click Create Invoice.
2. A success toast shows the new invoice number and the modal switches to an "Invoice created" banner with a link to view it in Sales.
3. Alternatively, turn on Auto create invoice per platform in Platform Settings so every new synced order gets invoiced automatically without opening it manually.

4 Map local product SKUs to marketplace listings

Expand the "SKU Mapping" panel for the active platform.

1. Click Add Mapping.
2. Type a local SKU or product name into "Local Product SKU" — a live product search suggests matches; pick one to auto-fill the SKU.
3. Enter the marketplace's own Listing ID for that product.
4. Leave "Sync stock automatically" on (default) so future stock pushes include this SKU, or turn it off to map without auto-syncing, then click Save Mapping.
5. Use Sync All Stock at any time to immediately push current stock for every mapped SKU to the platform, or toggle an individual mapping's sync switch, or delete a mapping with the trash icon.

5 Handle a return or refund request

Expand the "Returns" panel for the active platform.

1. Click Sync Returns to pull the latest return requests from the marketplace.
2. Filter by status (All/Requested/Approved/Rejected/Received/Refunded) and click a row to open its detail.
3. For a Requested return, click Approve Return, or Reject Return and type a reason the customer will see.
4. Once an approved return item physically arrives, click Mark Item Received & Restore Stock to add the quantity back into inventory.

6 Review settlement (payout) reports

Expand the "Settlements" panel for the active platform.

1. Click Sync Settlements to pull the latest payout records from the marketplace.
2. Review the three summary cards — Total Paid Out, Average Platform Fee %, and In-Processing count/amount.
3. Scroll the table for a per-period breakdown of orders, gross amount, total fees, net amount and settled date, so you can reconcile marketplace payouts against your own revenue figures.

7 Push stock or price to many SKUs at once

Expand "Bulk Update" for the active platform.

1. Choose the Stock Update or Price Update tab.
2. Enter each product SKU and its exact quantity (or new price) in the rows; use Add SKU for more rows or the minus icon to remove one.
3. Click Push N SKUs to [Platform] — a result panel marks each row green (pushed) or red with an error message, and a summary toast reports success/failure counts.

8 Sync stock across every connected platform at once

The Omnichannel Stock Sync panel appears once any platform is connected, below the per-platform panels.

1. Click Push All Platforms to push every SKU with sync enabled across all connected marketplaces in one action; per-platform result badges show how many SKUs were pushed or if it failed.
2. To push just one product everywhere at once, type its SKU under "Push Single SKU to All Platforms" and click Push — a badge per platform reports the new quantity pushed or why it could not be pushed (e.g. not mapped on that platform).