💰 Staff
My Commissions
My Commissions is a personal, self-service view where any staff member with a commission rule can see exactly what they have earned from their own sales — per-sale amounts, running totals, and payment status.
📍 Menu path: Staff → My Commissions
👤 Who uses it: All staff with a commission rule assigned
🏷️ Plan tier: advanced+
Overview
Every commission line ties back to a specific sale, showing the sale amount alongside the commission calculated from it, so you can verify the commission matches your agreed rule.
Commissions move through a lifecycle of statuses: Pending (calculated but not yet approved), Approved (confirmed, awaiting payout), Paid (settled), or Cancelled.
This page only shows the logged-in user's own commissions — the equivalent page for viewing every staff member's commissions at once is Commission Report, restricted to managers.
Before You Start
- Requires the Commissions feature on the Advanced plan tier or above.
- A Commission Rule must already be configured for you (by a manager, on Commission Rules) — with no matching rule, no commissions will ever be calculated on your sales.
Step-by-Step Guide
1 Check your commission summary
- Open My Commissions from the Staff section of the sidebar.
- Read the four summary cards at the top: Total Commission (with transaction count), Paid, Pending, and Average (per transaction) for the selected date range.
- By default the date range is the 1st of the current month through today — change it in the filters if you want to review a different period.
2 Filter and search your commission list
- Use the Status dropdown to narrow the list to Pending, Approved, Paid, or Cancelled commissions.
- Adjust the From and To date fields to change the reporting period.
- Click the refresh icon to re-pull the list and summary with the current filters.
- Use the search box in the data grid toolbar to find a specific invoice or sale number.
- Switch between table and card view, sort any column (Date, Invoice, Sale Amount, Commission, Type, Status, Paid Date), and change the page size (20/50/100 rows) using the data grid controls.
3 Export your commission history
- With your desired filters applied, use the export control in the data grid toolbar.
- The exported file is named using your selected date range, e.g.
commission-tracking-2026-07-01-2026-07-06.
Every Field & Button, Explained
| Field / Button | What it does |
|---|---|
Total Commission (summary card) | Sum of all commission amounts in the selected period, with the count of transactions underneath. |
Paid (summary card) | Sum of commissions that have reached Paid status in the period. |
Pending (summary card) | Sum of commissions still awaiting approval/payout in the period. |
Average (summary card) | Total commission divided by transaction count — average earned per sale. |
Status filter | Pending, Approved, Paid, or Cancelled — filters the list and summary together. |
From / To | Date range applied to both the commission list and the summary cards; defaults to month-to-date. |
Date (column) | The sale date the commission is based on (falls back to the record's created date). |
Invoice (column) | Invoice number and sale number for the underlying sale. |
Sale Amount (column) | The total value of the sale that generated this commission. |
Commission (column) | The commission amount earned from that sale, shown in green. |
Type (column) | Shows the percentage rate for percentage-based rules, or the commission type label (e.g. "FIXED PER SALE") for flat-amount rules. |
Status (column) | Pending (amber), Approved (blue), Paid (green), or Cancelled (red) badge. |
Paid Date (column) | The date the commission was actually paid out, or "—" if unpaid. |
Tips & Best Practices
- Set the date range to a full pay period (e.g. the 1st to the last day of the month) before checking your totals, since the default only goes up to today.
- If a commission looks wrong, check the Type column first — percentage-based commissions scale with sale amount, while fixed commissions do not, and mixing them up is the most common source of confusion.
- Export your commission history at the end of each pay period so you have your own record independent of what payroll later confirms.
Troubleshooting & FAQ
The page is empty / "No commissions found".
This means no commission rule is currently assigned to you, or you have no qualifying sales in the selected date range. Ask a manager to check Commission Rules for a rule tied to your account.
My commission amount does not match what I expected.
Check the Type column for the exact rule applied (percentage of Total/Subtotal/Margin, or a fixed amount per sale/item) — commission rules can apply to different bases, which changes the result even at the "same" rate.
A commission is stuck on Pending for a long time.
Pending commissions require manager approval before moving to Approved and eventually Paid. Follow up with your manager if a Pending item has been sitting for longer than your usual pay cycle.
I do not see this page in my sidebar at all.
My Commissions requires the Commissions feature at the Advanced plan tier — ask your Admin to confirm the plan tier if you believe you should have access.