Repairs & Service

1 Job Cards — intake a new repair

The main day-to-day screen for logging a device drop-off.

1. Click New Job Card.
2. Fill in Customer Name * and Phone, then the device details: Device Type, Brand, Model Number, IMEI 1, IMEI 2 (for dual-SIM), Serial Number.
3. Tap through the Condition at Intake checklist (Powers on, Screen cracked, Body scratches/dents, Water damage signs, Battery swollen, SIM/memory card inside, Pattern or PIN noted) so there is a record agreed at drop-off, and note any Accessories Received (charger, cover, box, bill…).
4. Enter the Reported Issue * (required) and, if already known, a Diagnosis / Findings note.
5. Add Parts Used either by searching the Spare Parts catalog (shows price and current stock per match, and lets you adjust quantity per line) or, if no catalog parts are added, by typing them as free text.
6. Enter Labour, Parts (auto-filled and locked to the catalog-part total once catalog parts are added) and any Advance Paid — the running Total and Balance are shown live.
7. Set Assigned To (technician) and an Est. Ready Date, add any Notes, optionally attach up to 3 Damage Photos (auto-compressed) and capture a Customer Signature on the built-in signature pad.
8. Optionally expand Log OEM Warranty Claim to record a manufacturer warranty Claim No., Claim Date and Status (Submitted/Pending/Approved/Rejected/Completed).
9. Click Create Job.

2 Job Cards — move a job through the pipeline and notify the customer

1. Click the → [Next status] button on a job card to advance it one step (Received → Diagnosing → In Repair → Waiting for Parts → Ready → Delivered).
2. When a job reaches Ready and has a phone number on file, a WhatsApp "ready for pickup" message is opened automatically, including the customer's public tracking link if one has been generated.
3. At any other stage, click the WhatsApp icon on the job to manually send a status-update message instead of waiting for the automatic Ready notification.
4. Click the link icon to copy the customer's public tracking URL to your clipboard (a tracking token is generated on first use for older jobs that do not have one yet) — share it by SMS, email or any channel you like.
5. Use Print Job Card for a drop-off/pickup slip (with signature and photos if captured), and Print Tax Invoice (only shown once there is a cost) for a GST-aware invoice splitting labour and parts with CGST/SGST when the shop is on GST.

3 Job Cards — search, filter and manage workload

1. Use the search box to find a job by customer name, job number, device type or IMEI.
2. Click a status chip (All, Received, Diagnosing, In Repair, Waiting for Parts, Ready, Delivered, Cancelled) to filter the list to that stage.
3. Use the Technician workload chips (auto-generated from jobs currently open) to filter to a specific technician's open jobs and see how many each has at a glance.
4. Click the history icon on a job with an IMEI or serial number to open Device Repair History — every previous job logged against that same IMEI/serial, so repeat issues are visible before you start work.
5. Delete a job card (trash icon) only if it is still Received or Cancelled — jobs further along the pipeline cannot be deleted, only progressed or cancelled.

4 Repair Price List — quote a repair instantly

1. Switch to the Repair Price List tab (also reachable at /repairs/price-list).
2. Click Add Price, choose a Device Type and optional Brand ("Any" if it applies to all brands), name the Repair Type (e.g. "Screen Replacement"), and enter Labour, Parts Min and Parts Max costs, plus any Notes.
3. Use the search box and device-type chips to find an existing price when a customer asks "how much to fix X" — the Est. Total column already adds labour to the parts range so you can quote a range on the spot.
4. Edit or delete a price entry with the pencil/trash icons on its row.

5 Spare Parts — manage the parts inventory used for repairs

1. Switch to the Spare Parts tab (also reachable at /repairs/spare-parts).
2. Click Add Part, enter the Part Name (required) and optional Part Code/SKU, Device Type, Brand, Compatible Models, Quantity in Stock, Low Stock Alert At threshold, Purchase Price, Selling Price and Supplier.
3. Watch the amber banner that appears whenever one or more parts have dropped to or below their Low Stock Alert At threshold, and the ⚠ Low tag on the affected row.
4. These same parts appear in the search-as-you-type picker on a Job Card's Parts Used field — selecting one there prices the job automatically from this catalog's Selling Price.
5. Edit or delete a part with the pencil/trash icons on its row.