📱 rest-loyalty

Feedback QR

Feedback QR is a single, store-wide QR code (not per-table) that guests scan to rate Food Quality, Service, Ambiance and Wait Time — with a Dashboard showing category rating bars and star distribution, a Comments feed of recent written feedback, and a Setup tab with the QR code itself, a copyable URL, setup instructions, and a preview of the guest-facing form.

📍 Menu path: Loyalty & Marketing → Feedback QR

👤 Who uses it: All roles with the Reports feature enabled

Overview

The Dashboard tab shows a rating bar per category — Food Quality, Service, Ambiance, Wait Time — plus a star-rating distribution chart, over a selectable date range (default last 30 days).

The Comments tab lists recent written feedback entries so you can read guest comments directly rather than only seeing aggregate scores.

The Setup tab shows the printable QR code, the underlying feedback URL (with a Copy URL button), step-by-step setup instructions (print and place the QR, guests scan and rate, ratings appear on the Dashboard instantly, aim for 4.5+ and reply to low scores within 24 hours), and a preview of what the guest-facing form actually asks.

The feedback URL is scoped to your business and store (not an individual table) — `/#/feedback?t=&s=` — so this is one QR per store location, in contrast to Guest Feedback's per-table QR cards.

This shares its underlying data with Guest Feedback (same `/restaurant/feedback` and `/restaurant/feedback/stats` endpoints) — Feedback QR gives you the category-rating dashboard and a single store-wide QR/setup flow, while Guest Feedback gives you the full searchable/resolvable feedback list with per-table QR linking.

Before You Start

You must have the Reports feature enabled on your plan.
Print the QR code from the Setup tab and place it somewhere guests will actually see it (table tent, bill footer, entrance) for it to generate feedback.

Step-by-Step Guide

1 Set up your feedback QR

Open Feedback QR and go to the Setup tab.
Print the QR code, or copy the feedback URL directly.
Place the printed QR on tables, at the entrance, or add it to your printed bill footer.

2 Review category ratings

Open the Dashboard tab and set your date range.
Compare the rating bars for Food Quality, Service, Ambiance and Wait Time to see which area needs attention.

3 Read recent guest comments

Switch to the Comments tab.
Read through recent written feedback for context behind the category scores.

Every Field & Button, Explained

Field / Button	What it does
`Category rating bars`	Food Quality, Service, Ambiance, Wait Time — each shown as a 0–5 bar for the selected date range.
`Star distribution`	How many responses fell at each star rating (1–5) within the date range.
`Feedback URL`	A single store-wide URL (`/#/feedback?t=&s=`) encoded into the printable QR code.

Tips & Best Practices

Reply to low scores within 24 hours — the Setup tab's own guidance calls this out, and a fast response to critical feedback matters more to guest perception than the score itself.
Use this store-wide QR for a general ambience/service pulse, and Guest Feedback's per-table QR when you need feedback tied to a specific table and bill.

Troubleshooting & FAQ

The Dashboard shows no ratings yet.

Confirm the QR code has actually been printed and placed somewhere guests will scan it — a feedback dashboard with no submissions is expected until the QR is in active use.

Copy URL doesn't seem to do anything.

It writes the feedback URL to your clipboard via the browser — paste it somewhere to confirm, and check your browser hasn't blocked clipboard access.