Floor Walk Audit
Floor Walk Audit is a manager's structured walkthrough scoring each area of the restaurant — Main Dining Floor, Bar, Terrace/Outdoor, Restrooms, Entrance & Host Station, and Kitchen Pass/Expo — against a set of criteria on a 1–5 scale, with any issues raised as flags for follow-up.
Overview
Six fixed zones are audited, each with its own criteria list (e.g. Restrooms checks floors dry/clean, soap/paper towels stocked, mirrors clean, no unpleasant odour, bins not overflowing).
Each criterion within a zone gets a 1–5 score: 1 Poor, 2 Below Std, 3 Acceptable, 4 Good, 5 Excellent — each level is colour-coded from red (Poor) through to blue (Excellent).
Any issue noticed during the walk can be added as a free-text Flag, independent of the zone scores, for follow-up action.
The auditing manager's name is recorded against the audit; completed audits are kept in a History view.
Before You Start
- You must have the Billing feature enabled on your plan.
Step-by-Step Guide
1 Run a floor walk audit
- Open Operations & Compliance → Floor Walk Audit and switch to the "Audit" view.
- Enter the auditing Manager's name.
- Work through each zone (Main Dining Floor, Bar, Terrace/Outdoor, Restrooms, Entrance & Host Station, Kitchen Pass/Expo), scoring every criterion 1–5.
- Add any Flags for specific issues noticed that need follow-up, then submit the audit.
2 Review audit history
- Switch to the "History" view to see past audits — use this to track whether scores in a specific zone are improving or declining over time.
Every Field & Button, Explained
| Field / Button | What it does |
|---|---|
Zone | One of Main Dining Floor, Bar Area, Terrace/Outdoor, Restrooms, Entrance & Host Station, Kitchen Pass/Expo — each with its own fixed criteria list. |
Score (1–5) | 1 Poor, 2 Below Std, 3 Acceptable, 4 Good, 5 Excellent — scored per criterion within a zone. |
Flags | Free-text issues raised during the walk, independent of the numeric scores. |
Manager | Name of the person conducting the audit. |
Tips & Best Practices
- Run the audit at a consistent time of day (e.g. just before service) so scores are comparable week to week.
- Use Flags for anything that needs a specific follow-up action — a low score alone tells you something is wrong but not necessarily what to do about it.