Platform Revenue Report
Platform Revenue Report breaks down revenue by order source — Walk-In/Dine-In, Takeaway, Swiggy, Zomato, Dunzo, ONDC, Phone Order, WhatsApp Order — with editable per-platform commission rates, so you can see not just gross revenue per channel but your actual net revenue after aggregator commission.
Overview
Every order is attributed to one of eight platforms, each with a default commission percentage: Walk-In/Dine-In and Takeaway at 0%, Swiggy at 23%, Zomato at 20%, Dunzo at 15%, ONDC at 5%, and Phone/WhatsApp orders at 0%.
Commission rates are editable directly in the report — if your actual negotiated Swiggy or Zomato rate differs from the default, update it here and the net revenue figures recalculate accordingly.
Each platform row is colour-coded for quick visual scanning, and the report covers a selectable date range (default last 7 days).
Use this to see your true net revenue per channel, not just gross order value — a channel with high gross sales but high commission can net less than a smaller walk-in/takeaway channel.
Before You Start
- You must have the Reports feature enabled on your plan.
- Orders need to be tagged with their source platform (walk-in, takeaway, or a specific aggregator/channel) for this report to attribute revenue correctly.
Step-by-Step Guide
1 Compare net revenue across platforms
- Open Platform Revenue Report and set your date range.
- Review each platform's gross revenue alongside its net-of-commission figure.
- Identify which channels are actually most profitable, not just highest in gross sales.
2 Update a platform's commission rate
- Open the commission edit view.
- Adjust the rate for the platform whose actual negotiated commission differs from the default (e.g. your Zomato contract rate).
- Save — net revenue figures across the report recalculate using the updated rate.
Every Field & Button, Explained
| Field / Button | What it does |
|---|---|
Platform | Walk-In/Dine-In, Takeaway, Swiggy, Zomato, Dunzo, ONDC, Phone Order, WhatsApp Order. |
Commission % | Editable per-platform commission rate used to calculate net revenue; defaults reflect typical aggregator rates but should be adjusted to your actual contract terms. |
Gross vs Net Revenue | Gross is total order value; Net subtracts the platform's commission percentage. |
Tips & Best Practices
- Keep commission rates updated whenever you renegotiate an aggregator contract — the default rates are only a starting point.
- A platform with a high commission rate can still be worth prioritising if it brings in guests who wouldn't otherwise find you — weigh net revenue alongside customer acquisition, not in isolation.