Token Queue
Token Queue issues a simple sequential number to each order (like a "take a token" counter system), then tracks it through Waiting → Preparing → Ready → Collected. It offers a Board view for staff, a List view for detail, and a full-screen Display Board suitable for a customer-facing monitor showing which tokens are ready.
Overview
Token numbers reset and count up fresh each day, starting at 1 — the "next token" preview in the Issue Token form shows what number will be assigned before you even save.
Each token can optionally carry an order note (e.g. "Butter Chicken + 2 Naan"), number of guests (pax), and a table number if the token is tied to a dine-in order.
The Board view shows three live columns — Waiting, Preparing, Ready — each token as a chip you advance one step at a time (Send to Kitchen → Mark Ready → Mark Collected); Collected tokens can be individually cleared.
A token still Waiting for more than 10 minutes is flagged "LATE" in red on both Board and List views.
A prominent green "Ready for Collection" banner lists every currently-Ready token number with a one-click "Collected ✓" action, so the counter staff calling out numbers has a single place to look.
The Display Board view is a dark, large-text screen meant for a second monitor facing the waiting area — it shows Ready tokens in an oversized callout plus compact Waiting/Preparing/recently-Collected columns and a live clock.
The stats strip (Queue, Preparing, Ready, Done Today, Avg Wait) recalculates from the same in-memory token list shown below it.
Before You Start
- You must have the Billing feature enabled on your plan.
Step-by-Step Guide
1 Issue a new token
- Open Takeaway & Delivery → Token Queue and click "+ Issue Token" — the panel previews the next token number for today.
- Enter an Order Note describing what was ordered, and optionally the number of guests and a table number.
- Click "Issue Token ⏳" — the token appears in the Waiting column with status WAITING.
2 Move a token through the kitchen
- On the Board (or List) view, click the action button on a token to advance it: "Send to Kitchen" (Waiting → Preparing), then "Mark Ready" (Preparing → Ready).
- When the customer collects their order, click "Mark Collected" (Ready → Collected) — or use the one-click "Collected ✓" button in the Ready-for-Collection banner.
3 Run a customer-facing display
- Switch to the Display Board view and put this window on a second screen/monitor facing your waiting area.
- Ready tokens show in large green numbers at the top; Waiting, Preparing and recently Collected tokens are listed below for reference.
4 Clear old collected tokens
- On a Collected token in Board or List view, click "Clear" to remove it from the working list once it is no longer needed for reference.
Every Field & Button, Explained
| Field / Button | What it does |
|---|---|
Token Number | Auto-assigned sequentially starting at 1 each day; not editable. |
Order Note | Free-text description of the order tied to this token, shown on the chip/row. |
No. of Guests (pax) | Optional party size; defaults to 1. |
Table No. | Optional — leave blank for a pure takeaway/counter token, or set it to tie the token to a specific dine-in table. |
Status | WAITING → PREPARING → READY → COLLECTED, one step at a time; a token WAITING for more than 10 minutes is flagged LATE. |
Avg Wait (stat) | Average minutes from issue to collection, computed only across today's Collected tokens. |
Tips & Best Practices
- Put the Display Board view on a monitor visible to waiting customers — it is specifically designed for that with large numbers and high contrast.
- Watch for the LATE flag (10+ minutes still Waiting) as an early warning that the kitchen queue is backing up.
- Clear old Collected tokens periodically to keep the Board and List views focused on today's active queue.