VIP Alert Board
VIP Alert Board is a shift-facing bulletin of guests who need special attention tonight — VIPs, birthdays/anniversaries, severe allergies, food critics or media, returning regulars, corporate clients and anyone with a previous complaint — so the whole floor and kitchen team is briefed before they arrive.
Overview
Each alert covers one arriving party: guest name, table/area, covers, arrival time, current status (Expected/Arrived/Seated/Departed/No-Show), one or more Alert Types (multi-select tags), Dietary Flags (multi-select), notes visible to FOH and kitchen, plus optional prior-visit and spend-history context.
Alert Types include VIP Guest, Birthday, Anniversary, Dietary Need, Severe Allergy, Returning Guest, Media/Influencer, Food Critic, Corporate Client, and Previous Complaint — a single guest can carry several at once (e.g. a food critic who is also a returning guest).
A red allergy banner appears whenever any active (Expected/Arrived/Seated) alert carries the "Severe Allergy" tag, and cards with that tag get a distinct red-tinted border to stand out on the board.
KPI tiles show Active Alerts Today, Severe Allergy Guests, Celebrations Today (birthday/anniversary tags) and Critics/Media count.
Status is changed via a simple dropdown on each card (Expected → Arrived → Seated → Departed, or No-Show) — it is not a strict enforced sequence, any value can be picked at any time.
If the alert list fails to load from the server, the page falls back to showing built-in sample/demo alerts instead of an empty board — worth knowing so you don't mistake demo data for real bookings.
"Print Board" produces a physical handout of the currently filtered alerts for the floor team, including dietary tags and notes.
Before You Start
- You must have the Billing feature enabled on your plan.
Step-by-Step Guide
1 Add a VIP or special-attention alert
- Open VIP Alert Board and click "+ Add Alert".
- Enter Guest Name and Table/Area (both required), plus Covers and Arrival Time.
- Select one or more Alert Types and any Dietary Flags that apply.
- Add notes for the floor/kitchen (e.g. seating preference, celebration surprise timing), then save.
2 Brief the team before a shift
- Open the board shortly before service and check the KPI tiles for anything urgent (especially Severe Allergy Guests).
- Use "Print Board" for a physical copy to hand out or post at the pass during the pre-service briefing.
3 Update status as guests move through their visit
- As each party progresses, update their card's status dropdown: Expected → Arrived → Seated → Departed.
- If they don't show up, set status to "No-Show" instead.
Every Field & Button, Explained
| Field / Button | What it does |
|---|---|
Alert Types | Multi-select tags: VIP Guest, Birthday, Anniversary, Dietary Need, Severe Allergy, Returning Guest, Media/Influencer, Food Critic, Corporate Client, Previous Complaint. |
Dietary Flags | A separate multi-select list of common dietary needs (e.g. Nut Allergy, Gluten-Free, Vegan) shown alongside the Alert Types on the card. |
Status | Expected, Arrived, Seated, Departed or No-Show — a simple dropdown, not a gated sequence; any status can be chosen at any time. |
Spend History / Value Tier | Free text (e.g. "₹12,000 avg" or "VIP Tier A") shown alongside the guest's name and visit count on their card, purely for staff context. |
Notes | Visible to both floor and kitchen staff — used for surprise timing, seating preference, or specific warnings (e.g. a severe allergy detail). |
Tips & Best Practices
- Tag Severe Allergy specifically (not just Dietary Need) for anaphylactic or serious allergy cases — it's the tag that drives the red banner and card styling that gets kitchen attention.
- Print the board before every service, not just for special events — it's meant to be a routine part of the pre-service briefing, not only used for big occasions.
- Combine multiple Alert Types on one guest where relevant (e.g. VIP + Returning Guest) rather than creating separate entries — the board is designed to show all applicable tags on a single card.