📅 rest-guest

Reservations

Reservations is the day-by-day booking book for your restaurant — create a reservation with guest details, date/time, party size, table and optional deposit, then move it through Pending → Confirmed → Seated (or Cancelled/No Show) as the booking progresses toward and through the guest's visit.

📍 Menu path: Guest Journey → Reservations

👤 Who uses it: All roles with the Billing feature enabled

Overview

A date navigator (previous/next day arrows, plus a "Today" shortcut) controls which single day's reservations are shown; there is no combined multi-day list view on this screen.

Every reservation carries deposit fields (depositAmount, depositStatus, depositMode, etc.) and confirmation-call fields (confirmStatus, confirmAttempts, etc.) directly on the same record — these are the exact fields edited by the separate Reservation Deposits and Reservation Confirmations screens, so changes made there show up here too.

Status flow is PENDING → CONFIRMED → SEATED, with a one-click "next action" button on each card (Confirm, then Seat Now); NO_SHOW and CANCELLED are available separately from the detail drawer at any point before SEATED.

Clicking a reservation card (not its action button) opens a detail drawer with the full booking, its deposit summary (if a deposit amount is set) and confirmation-call summary (if it has ever been contacted), plus Edit/Delete and status-change actions.

This screen is gated to the Advanced plan tier or higher — if your account is on a lower tier the Reservations item may not appear in navigation at all.

Stat cards at the top show Total reservations for the selected day, total Covers (excluding cancelled/no-show), Pending count and Seated count.

Filter pills (All, Pending, Confirmed, Seated, Cancelled, No Show) narrow the visible list for the selected day, each with a live count.

Before You Start

You must have the Billing feature enabled on your plan.
Reservations requires the Advanced plan tier (or higher) — it will not be available on lower-tier plans.
Add tables in Table Management first if you want to assign a table at booking time (table assignment is optional and can be done later).

Step-by-Step Guide

1 Create a new reservation

Open Reservations, navigate to the correct date, and click "New Reservation".
Fill in Guest Name (required), Phone, Date and Time (required, 30-minute slots), Number of Guests (required), and optionally a Table and Deposit Amount.
Add any special requests or notes, then click "Create Reservation".

2 Move a reservation through its lifecycle

On a PENDING card, click "Confirm" to move it to CONFIRMED.
On a CONFIRMED card, click "Seat Now" once the party arrives and is seated — this moves it to SEATED.
To cancel or mark a no-show instead, click the card to open the detail drawer and use "Mark No Show" or "Cancel Reservation" there.

3 Review a reservation's full details

Click anywhere on a reservation card (not the action button) to open the detail drawer.
Review date/time, covers, phone, assigned table and notes, plus the Deposit and Confirmation sections if either has ever been recorded.
Use Edit or Delete from the bottom of the drawer if changes are needed.

Every Field & Button, Explained

Field / Button	What it does
`Guest Name / Phone`	Guest Name is required. Phone is optional but is what confirmation calls and any guest-facing communication would reference.
`Date / Time`	Time is chosen from fixed 30-minute slots (10:00 through 23:30); both are required to create a booking.
`Number of Guests (partySize)`	Required; feeds the day's total Covers stat card (cancelled/no-show reservations are excluded from that total).
`Table`	Optional at booking time — leave as "— Assign later —" and assign a table when the guest is closer to arriving, e.g. from Host Station.
`Deposit Amount`	Optional; setting it here is what makes the reservation appear on the separate Reservation Deposits screen. Deposit status/mode/reference are then managed from either this reservation's detail drawer or the Reservation Deposits screen — both edit the same record.
`Status`	PENDING (default) → CONFIRMED → SEATED is the normal path; CANCELLED and NO_SHOW are terminal states reachable from the detail drawer at any point before SEATED.

Tips & Best Practices

Set a deposit amount at booking time for large parties or peak nights — it automatically makes that booking trackable on the Reservation Deposits screen without any extra setup.
Leave the table unassigned for bookings made well in advance — assigning it closer to the day (via Host Station or by editing the reservation) keeps you flexible if your floor plan changes.
Use the date navigator's arrows to quickly check tomorrow's or the next few days' bookings while planning staffing or prep.

Troubleshooting & FAQ

I can't find Reservations in the sidebar at all.

Reservations is gated to the Advanced plan tier or higher — confirm your plan tier if the menu item is missing entirely rather than just greyed out.

A reservation's deposit or confirmation-call details don't match what I entered on the Reservation Deposits / Reservation Confirmations screen.

All three screens (Reservations, Reservation Deposits, Reservation Confirmations) read and write the exact same reservation record — if something looks out of sync, refresh this screen; the underlying data is shared, not duplicated.

I don't see reservations from a different date without navigating day by day.

This screen only shows one date at a time by design — use the date navigator's arrows, or the "Today" shortcut to jump back to the current date quickly.