📣 rest-loyalty

Auto Review Requests

Auto Review Requests automatically messages guests after their meal — via WhatsApp, SMS and/or Email — asking them to leave a review, after a configurable delay, using a customisable message template with a review link that can point to Google, Zomato and/or Swiggy.

📍 Menu path: Loyalty & Marketing → Auto Review Requests

👤 Who uses it: All roles with the Customers feature enabled

Overview

The Config tab holds a single settings record: whether automation is Enabled, which channels to send through (WhatsApp, SMS, Email — independently toggleable), a Delay in minutes after bill close before sending, a Message Template with a {LINK} placeholder, and which review Platforms to link to (Google, Zomato, Swiggy) along with the specific Google Review URL and Zomato Review URL for your restaurant.

The Stats tab shows how the automation is performing — requests sent and the resulting review pickup, so you can see whether the automation is actually driving reviews.

This pairs with Review Management: this page is what asks guests to leave a review in the first place, Review Management is where you then track and respond to what comes in.

Before You Start

You must have the Customers feature enabled on your plan.
You need your actual Google Review URL and/or Zomato Review URL on hand to link guests directly to the right review page.
WhatsApp/SMS/Email delivery depends on those channels being configured and working elsewhere in your setup (e.g. WhatsApp Business API connection).

Step-by-Step Guide

1 Set up automatic review requests

Open Auto Review Requests and go to the Config tab.
Toggle Enabled on, and choose delivery channels (WhatsApp/SMS/Email).
Set the Delay in minutes after bill close, and customise the Message Template — keep the {LINK} placeholder where the review link should appear.

2 Add your review platform links

Select which platforms to link to (Google, Zomato, Swiggy).
Paste in your actual Google Review URL and/or Zomato Review URL for the platforms you selected.
Save.

3 Check how the automation is performing

Switch to the Stats tab.
Review requests-sent and review-pickup figures to gauge whether the delay, channel or message wording needs adjusting.

Every Field & Button, Explained

Field / Button	What it does
`Delay (minutes)`	How long after bill close to wait before sending the review request (default 5 minutes).
`Message Template`	The text sent to the guest, including a {LINK} placeholder that gets replaced with the actual review link.
`Channels (WhatsApp/SMS/Email)`	Independently toggleable delivery methods for the review request.
`Platforms (Google/Zomato/Swiggy)`	Which review sites to link to; requires the corresponding review URL to be filled in.

Tips & Best Practices

Keep the delay short enough that the meal is still fresh in the guest's mind, but not so immediate that it feels automated or interrupts them mid-visit.
Point the {LINK} to whichever platform matters most for your visibility (often Google) rather than spreading requests across all three every time.
Check the Stats tab periodically — a low review-pickup rate relative to requests sent is worth investigating (wrong delay, unclear message, or a broken link).

Troubleshooting & FAQ

Guests aren't receiving the review request.

Confirm Enabled is on, at least one channel is toggled on, and that channel (e.g. WhatsApp Business API) is correctly configured and working.

The review link in the message is broken.

Check the Google Review URL / Zomato Review URL fields are filled in correctly for the platforms you've selected — a missing URL for a selected platform will produce a broken link.