Kitchen Orders (KOT)
Kitchen Orders (KOT) is the full management board for every kitchen order — dine-in, takeaway or delivery. Search and filter by status, open a new KOT manually with any number of item lines, and step each ticket through its lifecycle (Pending → Preparing → Ready → Served) or cancel/delete it entirely.
Overview
Status filter chips (All / Pending / Preparing / Ready / Served / Cancelled) show a live count for each status, computed from the KOTs currently loaded on the board.
The search box matches on KOT number, table number or customer name as you type.
The "+ New KOT" form lets you pick Order Type (Dine-in / Takeaway / Delivery), a Table (only tables not already Occupied are offered), optional Customer Name, Pax, an order-level Notes field, and one or more item lines (name, quantity in 0.5 steps, per-item note).
Each card shows the first 3 items with a "+N more" indicator, and a one-tap "Mark {next status}" button that follows the Pending → Preparing → Ready → Served chain.
Clicking a card opens a right-side detail drawer with the full item list, the same "Mark as {next}" action, a "Cancel KOT" button (available on any non-terminal status) and a permanent "Delete KOT" button.
Served and Cancelled are treated as terminal in this screen — there is no button here to move a ticket backward (Kitchen Display (KDS) has a separate "Re-bump" control for that).
Before You Start
- You must have the Billing feature enabled on your plan.
Step-by-Step Guide
1 Create a KOT manually
- Open Kitchen Orders (KOT) and click "+ New KOT."
- Choose the Order Type, and for Dine-in pick a Table from the list (occupied tables are hidden from the picker).
- Fill in Customer Name and Pax if relevant, and add a Notes entry for allergies or special requests.
- Add one or more item lines with a name and quantity (removing any you don't need with the ✕ icon), then click "Create KOT."
2 Track and advance an order
- Use the search box or status chips to find the KOT.
- Click "Mark {next}" on the card, or open the card for the full detail drawer and use the same button there.
3 Cancel or delete a KOT
- Open the KOT's detail drawer.
- Click "Cancel KOT" to stop it without deleting the record, or "Delete KOT" (with confirmation) to remove it permanently.
Every Field & Button, Explained
| Field / Button | What it does |
|---|---|
KOT Number | Auto-generated as KOT-YYYYMMDD-###, where ### is a running count of KOTs created that day at this store — not editable. |
Order Type | DINE_IN, TAKEAWAY or DELIVERY; changes which fields are relevant (a table only makes sense for DINE_IN). |
Table | The dropdown only lists tables whose status is not OCCUPIED, so you cannot accidentally pick a table already in use from this form. |
Items | Each line needs an Item Name to be saved (blank lines are dropped automatically); Quantity supports 0.5 increments for half-portions, and each line can carry its own kitchen note. |
Status | PENDING → PREPARING → READY → SERVED is the forward chain this screen exposes; CANCELLED can be set from any non-terminal status via the Cancel button. |
Tips & Best Practices
- Prefer Cancel KOT over Delete KOT when you want a record of what happened — cancelled tickets still show up under the Cancelled filter, while deleted ones are gone for good.
- The "Mark {next}" button only ever advances one stage at a time — there is no shortcut from Pending straight to Served on this screen.
- Use the Kitchen Display (KDS) page instead of this one during active service if you need auto-refreshing station-by-station tickets; this page is better suited to searching, auditing or managing history.