Guest Feedback
Guest Feedback collects ratings and comments directly from diners via a printable per-table QR code, then gives you a KPI dashboard (rating distribution, recent trend, flagged items) alongside a searchable, filterable feedback list you can mark Resolved or Flagged.
Overview
The Dashboard view shows KPI cards, a rating distribution chart, a recent trend, and any items flagged for follow-up.
The Feedback List view is searchable and filterable by status and rating, and each entry can be moved between OPEN, FLAGGED and RESOLVED as you work through it.
Each feedback entry can capture an overall rating plus separate Food, Service and Ambiance ratings, a comment, and the guest's name if given, linked to the specific Table and Bill it relates to.
A printable QR code is generated per table, linking guests to a public feedback form scoped to that table — no login needed for the guest to submit.
This page is a shared component (also used, without the table-linking option, in non-restaurant BazaarPOS variants) mounted here with restaurant-specific table linking enabled.
Before You Start
- You must have the Customers feature enabled on your plan.
- Print and place the per-table QR code cards for guests to actually have a way to submit feedback.
Step-by-Step Guide
1 Print QR codes for your tables
- Open Guest Feedback and go to the QR card generation view.
- Print a QR card for each table — each links to a public feedback form scoped to that specific table.
- Place the printed cards on or near each table.
2 Review the feedback dashboard
- Open the Dashboard view to check KPI cards, rating distribution and recent trend.
- Look at any items already flagged for follow-up.
3 Work through the feedback list
- Switch to the Feedback List view and filter by status (OPEN) or rating (low ratings first).
- Read each entry's comment and per-category ratings, then mark it Resolved once addressed, or Flagged if it needs escalation.
Every Field & Button, Explained
| Field / Button | What it does |
|---|---|
Overall / Food / Service / Ambiance rating | A 1–5 rating captured per category, plus an overall rating, from the guest-facing form. |
Status (OPEN/FLAGGED/RESOLVED) | Tracks whether a feedback entry still needs attention, has been escalated, or is closed out. |
Per-table QR code | A printable code linking to a public, no-login feedback form scoped to that specific table and bill. |
Tips & Best Practices
- Check the feedback list daily during service hours rather than only reviewing the dashboard weekly — a FLAGGED low-rating entry is most useful to act on quickly.
- Use the per-table QR linking to correlate feedback with the actual bill and server, not just a generic comment box.