Review Management
Review Management centralises your public reviews from Google, Zomato, Swiggy, Facebook and TripAdvisor in one list — each tagged Positive/Neutral/Negative, with a star rating, the review text, and your response — so you can respond to and track reviews across platforms without switching apps.
Overview
Each review records its Platform (Google, Zomato, Swiggy, Facebook, TripAdvisor, or Other), Reviewer Name, star Rating, review text, review date, an optional response you've posted (with the date responded), a Sentiment tag (Positive/Neutral/Negative), and whether it's Public.
A "Sync from Google Business" action pulls in new reviews from your connected Google Business profile rather than requiring manual entry for that platform.
Reviews without a platform integration (Zomato, Swiggy, Facebook, TripAdvisor) are added manually so you still have a single place to track and respond to them, even without a live API sync.
Search and filter let you find reviews by platform, sentiment, or rating, and you can add, edit or remove a response directly from the list.
Before You Start
- You must have the Customers feature enabled on your plan.
- To use the Google Business sync, your Google Business profile needs to be connected under Integrations first.
Step-by-Step Guide
1 Sync reviews from Google Business
- Open Review Management and click Sync from Google Business.
- New reviews since the last sync are pulled in automatically.
2 Log a review from another platform manually
- Click to add a new review.
- Select the Platform (Zomato, Swiggy, Facebook, TripAdvisor, Other), enter the Reviewer Name, Rating and review text, and save.
3 Respond to a review
- Open the review and write your response in Our Response.
- Save — the response date is recorded automatically.
4 Review by sentiment
- Filter the list by Sentiment (Negative first, typically) to prioritise reviews that need a response most urgently.
Every Field & Button, Explained
| Field / Button | What it does |
|---|---|
Platform | Google, Zomato, Swiggy, Facebook, TripAdvisor or Other — each shown with its own colour and icon. |
Sentiment (Positive/Neutral/Negative) | A tag classifying the tone of the review, used for filtering and prioritisation. |
Our Response | Your reply to the review, with the date it was posted; left blank until you respond. |
Sync from Google Business | Pulls new reviews in from your connected Google Business profile rather than manual entry. |
Tips & Best Practices
- Prioritise responding to Negative-sentiment reviews first — a thoughtful public response often matters more to prospective guests than the negative review itself.
- Keep responses on-brand and specific (reference the actual dish or issue mentioned) rather than a generic templated reply.
- Log reviews from platforms without a live sync manually and promptly, so this page stays your genuine single source of truth rather than only covering Google.